Another Day, Another DEU

I used to work in consumer side tech support/virus removal in a call center for a security software company. Of course I had many brain donors call in, but here is one in particular that made me cry with sad.

 

A lady called in and was very upset that our software had broken her computer. When asking for clarification, she said that when she had updated our software, it had broken it and it would no longer turn on. As she was not interested in hearing how a software update would physically break her computer, I asked her to attempt to turn on her computer. You could hear it turn on, so the actual computer was running, however nothing would show up on her monitor. She insisted that was proof that our software was the cause of her problem as she didn't have this issue before she ran the update.

 

I asked her what color the power button was on her monitor. She informed me that it was orange. I asked her to check the monitor cable connection at the back of her computer. She continued to argue and refused to do so for several minutes. After finally coercing her to make sure that it was secure, magically her monitor had a picture again and things were back to normal. I politely informed her that our software updates did not generally unplug cables as a side effect and she hung up the phone.

(submitted by Mark)