To whom it may concern? Yes, we're all concerned now.

I work at a company which provides outsourced IT support to small and medium sized businesses who don't want to build their own IT departments.  I recently got this email request from a "power user".

To whom it may concern,


  I am a long-time computer user and one of the most experienced network users in our division.  I was part of the original project to set up Netware 2 and, later, Netware 3, so, I'm no stranger to working with networks.  Recently, as part of an effort to develop some new support materials, I was told to visit a network site called Flickr.  I have to ask, what is the point of this site?  I can search for terms and it returns a browsable list of what...  captions?  I don't get it.


  Please advice as to what I'm missing here.


Thanks,


Mr. Networker

We had to ask for more information to help him.  Sure, we all knew what Flickr was, but, we didn't understand how he could "miss the point".  His reply laid it all bare.

To whom it may concern,


  I don't get it as in, how is this any different than dogpile or yahoo?  I put in a search term and it returns a bunch of blurbs to me that don't necessarily have to do with my search term.  If I wanted that, I could pick random lines from a dictionary.  I seriously doubt that there's anything wrong with my computer since I'm considered a power user within the division, so, I suspected that it may be something wrong with the network you've been administering.  Regardless, here is the information you've requested:


Computer: Dell Dimension 1100
OS: Windows XP Pro
RAM: 512Mb
Browser: Lynx 2.1


Please fix the network asap and tell me what I am supposed to have seen on this Flickr network site.


Thanks,


Mr. Networker